F.A.Q

General business information

Black & White Label / AINO
Business ID 2599949-8

 

All prices are in Euros and include Finnish tax / alv. 24%.

Please choose your pieces carefully as we are unable to offer order cancellations, refunds or exchanges due to the delicate nature of the items been made by ordering / been made by customers specific measurements / item been a bespoke order.

If you have any concerns please do contact us before ordering.

We try to ensure that all items listed are described and photographed as accurately as possible to show the intricate details of the piece.

Please ensure you read the listing properly, noting dimensions and colors.  If you aren’t sure whether a piece will color match your gown,

please get in touch and I can mail you a free fabric swatch. Or if you have any concerns please do not hesitate ask, always happy to help!

By purchasing an item from AINO, it is assumed that you have read and understand the item description,

information provided on the production and shipping time and agree with the terms and conditions.

Frequently asked questions

Are the products made by hand?


All of the designs listed in the store are completely handmade in Finland; from start to finish in our studio with love and dedication using the highest quality materials. All flowers are shaped and pressed by hand. All elements are hand sewn together to make sure the end result is of the highest quality. Because every design is completely made by hand all designs are a little different.Small details might vary slightly, for example the shape or color when the flowers are dyed by hand.




When should I order?


Everything is made to order and have a production time of 1 – 2 weeks. Please keep in mind that shipping times does not include production times. Do to various destinations and customs we advise to order in timely manner, it is best to order at least 1 – 2 months in advance to leave enough time for shipping and possible custom times. If you need your order to arrive sooner than the stated times please contact us first before placing your order.




Where do you ship & what are the costs?


AINO ships all over the world. Domestic shipment ( shipments in Finland ) is FREE and Flat rate international shipment is 15€. Shipping times: Finland 3-5 workdays
EU + non EU countries 5-8 workdays
United Kingdom 5-8 workdays
United States 7-10 workdays
Canada 7-10 workdays
Australia 7-10 workdays The shipping times stated are excluding the creation times needed to create all made to order products. Once a package leaves my hands it is at the mercy of the postal / carrier service. I can not be held responsible for any shipping delays, or damages during transport. The Buyer is responsible for all country import tax and duties. These import duties and taxes are not included in the shipping price and calculated upon arrival to the country of destination.




What carriers do you use for shipping?


All packages are send out with the local postal service POSTI ( Finnish postal service ) . I also offer a priority service for customers that need their order quicker, please contact prior to purchasing for a express service fee. For domestic ( Finnish shipments ) we use POSTI . Please remember to add your phone number to the order, it will be needed for the shipment. We do honor your privacy and the phone number will not be used for anything else.




What payment options do you accept?


We accept Visa, MasterCard, American Express and Discover payments all through PayPal. We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) (from PayPal). Manual payment is only for Finnish customers. Valitessasi maksutavan "manual payment" maksat tilisiirrolla. Otanhan huomioon Manual payment ei ole lasku. Ostoksen summa tulee suorittaa välittömästi kuten PayPal vaihtoehdossakin. Tilaus astuu voimaan vasta kun maksu on suoritettu. Tilisiirron maksutiedot: Saaja: Koivunen Tilinumero : FI70 5710 0420 5262 04




Do you accept returns?


Please choose your pieces carefully as we are unable to offer order cancellations, refunds or exchanges due to the delicate nature of the items been made by ordering / been made by customers specific measurements / item been a bespoke order. If you have any concerns please do contact us before ordering.




Custom Designs


If you are considering or ordering a bespoke piece, please order in timely manner as the production time for these orders are 2-6 weeks. Please note that in high season it may be a little longer. For orders of custom designs I cannot accept a return of the piece. Before any custom piece gets send out the buyer must approve the piece trough photographs that get send to the customer. Please contact us for more information on custom orders in advance.




Do you accept rush orders?


If you are in a rush... Contact us to discuss whether production of a piece can be rushed for you. A rush service may be available for a fee subject to scheduling,availability of supplies and existing orders.​




Privacy Policy & Setting


This website will: Essential: Remember your cookie permission setting Essential: Allow session cookies Essential: Gather information you input into a contact forms, newsletter and other forms across all pages Essential: Keep track of what you input in shopping cart Essential: Authenticate that you are logged into your user account Essential: Remember language version you selected Functionality: Remember social media settingsl Functionality: Remember selected region and country Analytics: Keep track of your visited pages and interaction taken Analytics: Keep track about your location and region based on your IP number Analytics: Keep track on the time spent on each page Analytics: Increase the data quality of the statistics functions This website won't: Remember your login details Advertising: Use information for tailored advertising with third parties Advertising: Allow you to connect to social sites Advertising: Identify device you are using Advertising: Gather personally identifiable information such as name and location We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not sell or rent your Personal Information to third parties This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.





© AINO 2020 

 Bridal Hair Adornments

Artisan Silk Ribbons & Bespoke.

ALL RIGHTS RESERVED