Frequently asked questions
Are the products made by hand?
All of the designs listed in the store are completely handmade in Finland; from start to finish in our studio with love and dedication using the highest quality materials. All flowers are shaped and pressed by hand. All elements are hand sewn together to make sure the end result is of the highest quality. Because every design is completely made by hand all designs are a little different.Small details might vary slightly, for example the shape or color when the flowers are dyed by hand.
When should I order?
Everything is made to order and have a production time of 1 – 2 weeks. Please keep in
mind that shipping times does not include production times. Do to various destinations and customs we advise to order in timely manner, it is best to order at least 1 – 2 months in advance to leave enough time for shipping and possible custom times. If you need your order to arrive sooner than the stated times please contact us first before placing your order.
Where do you ship & what are the costs?
AINO ships all over the world.
( shipments in Finland ) is FREE and Flat rate international shipment is 15€.
Finland 3-5 workdays
EU + non EU countries 5-8 workdays
United Kingdom 5-8 workdays
United States 7-10 workdays
Canada 7-10 workdays
Australia 7-10 workdays
The shipping times stated are excluding the creation times needed to create all made to order products. Once a package leaves my hands it is at the mercy of the postal / carrier service. I can not be held responsible for any shipping delays, or damages during transport. The Buyer is responsible for all country import tax and duties. These import duties and taxes are not included in the shipping price and calculated upon arrival to the country of destination.
What carriers do you use for shipping?
All packages are send out with the local postal service POSTI ( Finnish postal service ) . I also offer a priority service for customers that need their order quicker, please contact prior to purchasing for a express service fee.
For domestic ( Finnish shipments ) we use POSTI . Please remember to add your phone number to the order, it will be needed for the shipment. We do honor your privacy and the phone number will not be used for anything else.
What payment options do you accept?
We accept Visa, MasterCard, American Express and Discover payments all through PayPal.
We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) (from PayPal).
Manual payment is only for Finnish customers.
Valitessasi maksutavan "manual payment" maksat tilisiirrolla.
Otanhan huomioon Manual payment ei ole lasku. Ostoksen summa tulee suorittaa välittömästi kuten PayPal vaihtoehdossakin.
Tilaus astuu voimaan vasta kun maksu on suoritettu.
Tilinumero : FI70 5710 0420 5262 04
Do you accept returns?
Please choose your pieces carefully as we are unable to offer order cancellations, refunds or exchanges due to the delicate nature of the items been made by ordering / been made by customers specific measurements / item been a bespoke order. If you have any concerns please do contact us before ordering.
If you are considering or ordering a bespoke piece, please order in timely manner as the production time for these orders are 2-6 weeks. Please note that in high season it may be a little longer.
For orders of custom designs I cannot accept a return of the piece. Before any custom piece gets send out the buyer must approve the piece trough photographs that get send to the customer. Please contact us for more information on custom orders in advance.
Do you accept rush orders?
If you are in a rush...
Contact us to discuss whether production of a piece can be rushed for you. A rush service may be available for a fee subject to scheduling,availability of supplies and existing orders.
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